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RETURN & REFUND POLICY

Last updated: April 3, 2023

This Return & Refund policy describes our policies and procedures how to return or exchange products You purchased on this Website and to receive refund accordingly.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return & Refund Policy:
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Marumi Optical Co., Ltd. 6F D'sVARIE Bldg. 4-13-11 Taito, Taito-ku, Tokyo 110-0016 Tokyo, Japan.
  • You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.
  • Website refers to Marumi Filter, accessible from https://www.marumi-global.com/
  • Warranty means the Warranty clause the Company originally sets forth.

 

Defective or damaged products

If the products You purchased are defective and does not work properly...

Purchases made on this Website offer a One-Year Warranty from the date of purchase;
The Warranty claim needs to be requested by email or by the following contact form to proceed evaluation of the defective product status. 
Please read carefully the terms and conditions of Warranty clause to check if you are eligible for claimng the Warranty, and proceed the contact form.

Warranty claim

Satisfaction Guarantee

If You are not satisfied with the products You purchased...

Purchases made on this Website offer a 30-Day Satisfaction Guarantee;
We are aware that You may change your mind after your purchasing decision. 
If You are not happy with your product, You can return it within 30 days from the date of delivery to claim for refund or replacement. 

Return

Full refund including any shipping costs incurred when ordering is secured under the following conditions. 
Please be aware that the return shipping charges for international orders made outside Japan will not be paid or reimbursed by Marumi and will be the customer's burden and responsibility.

  • All returned items must be in new or like new condition along with original packaging. Wear and tear of the products are not allowed. 

  • The postmark of the return product must be within 30 days from the date You received goods. 

  • Items marked as "outlet" special sales are not subject to this Satisfaction Guarantee, but are subject to the Warranty of defective or damaged products

  • Free gifts or promotional items with retail value are not subject to this Satisfaction Guarantee.

  • No claims shall be allowed or credits provided for Goods returned without the Company’s authority, and no claims shall be made or allowed later than 30 days after receipt of the Goods by the Customer.

Contact Us

If you have any questions about this Return & Refund policy, You can contact us:
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